Hardship Policy
Direct Appliance Rentals have put together the following Hardship Policy for our customers experiencing hardship. You can download the full policy here.
We understand that everyone’s circumstances may change from time-to-time, and we are here to help.
If you are experiencing any of the following circumstances*, and believe you are unable to meet your financial obligations under your agreement with us, you may qualify for assistance under our Hardship Policy:
- illness (which includes mental illness)
- unemployment
- family breakdown
- business failure
- caring for an ill relative; or
- funeral expenses
*the above are examples and are not an exhaustive list of hardship causes. If you experience financial hardship, for any circumstance or cause, we encourage you to discuss this with us by phone or apply by completing this form.
To make a hardship claim, please fill in the Hardship Application Form below, and we will be in contact with you within 5 business days to discuss your application.
To discuss your circumstance further prior to submitting a hardship application, you can contact us on 1300 339 415 (press 3).
"*" indicates required fields