FAQ

The benefits of renting with Direct Appliance Rentals are:

1. Great range of great brands and products
2. Get free delivery and installation on minimum terms
3. No deposit & bad credit ok
4. Low fixed payments

The brands of products include LG, Toshiba, NEC, Samsung, Panasonic, Sony, Simpson, Mitsubishi and Westinghouse, Kelvinator, Fisher & Paykel, Whirlpool, Technika and Haier etc.

We offer a 12, 24 or 36 month rental program whereby we reserve the right to offer you the very goods you have been taking care of for the small sum of just $1* after you have made all the fortnightly payments.

Payments are made via direct debit from your nominated account, on a weekly or fortnightly basis. Payments can also be made using Centrepay – the easy way to pay your bills and expenses. Centrepay is a voluntary bill-paying service which is free for Centrelink customers. Use Centrepay to arrange regular deductions from your Centrelink payment. You can start or change a deduction at any time. The quickest and easiest way to do it is through your Centrelink account online.

You can pay off the goods sooner than 12, 24 or 36 months by contacting us to organise deposit of a lump sum – there are no penalties for paying out your term early.

Instead of a complicated rent-to-own or rent-to-buy program where there could be a big buyout figure at the end of the term, we have a very special RentPlus program!

You will not own the product at the end of the lease, however you can own it by buying it from us. You may be able to make us an offer to purchase the product from as little as $1*.

An end of lease statement will be sent to you no later than 90 days from the end of the agreement where we can negotiate what will happen with the product. It’s that simple! No catches!

An end of lease statement will be sent to you within 90 days from the end of your contract where we can negotiate with you what happens with the product.

The options will be:

1. Continue to rent on a monthly basis, or
2. Return the goods and walk away, or
3. We are willing to negotiate the sale of the goods to you. You may be able to make us an offer to purchase the product from as little as $1.

Once we have received your application form and documents, approval normally takes around 4 hours.
What information do I need when applying?

You will need:

1. Photo identification (a drivers licence, passport or 18+ card)

2. Residential, Landlord or Real Estate Agent details

3. Your Income details or government benefit information.

4. Last 3 months bank statement

5. 2 recent bills (Phone, Electricity, Gas)

As part of the application process, we require two personal references in order to verify the details you have given us.

Yes, the person whose name is on the application will need to be home to show their identification, sign any documentation required and accept delivery of the products.

Delivery is INCLUDED for all of our customers.

Yes, you can. Contact us and we can advise you of the payout amount (this amount is usually less than if you go to full term on your contract).

One of the many benefits of renting with Direct Appliance Rentals is that if your product breaks down during your rental period, it is covered under manufacturers’ warranty for a minimum of 12 months.

Cover varies between products so please read the warranty guidelines included with your product. If you have any warranty issues at all, it’s important to give us a call as soon as possible and we will help you out.

At this stage we don’t offer insurance on accidental or willful damage of products, however your own home insurance provider may provide cover – contact them to find out more!

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Anyone can apply with Direct Appliance Rentals as long as you reside in Australia.

Yes! We can rent to anyone, even if you are currently receiving Govt benefits.

Yes! Head office does sometimes do credit checks, but the most important thing is to be upfront about any defaults as we have lots of clients who have defaults and even bankruptcies. Head Office are usually very understanding, and they look at the whole picture.

You are responsible for taking care of your rental items at all times.

No problems! You could send us a copy of your Centrelink Income Statement, Drivers Licence or Photo ID, or even a bill in the householders name.

Sure! We may just need a document to confirm this address to make sure we get it delivered to the right place. You can let your friendly customer service rep know this or give us a call on 1300 339 415, send us a contact form by clicking Contact Form or send us a message on Facebook click here for our FB page and one of our friendly team can help!

Yes- we have a quick and easy online application process! You can even submit your bank statements and Centrelink Income Statements online! You can apply easily by clicking here.

We take all necessary precautions to keep your information safe. DAR takes your privacy seriously and adheres to the Privacy Act 1988.

We can have one of our helpful representatives come out to visit you or we can post you an application form. Simply give us a call on 1300 339 415, fill in a contact form by clicking Contact Form or send us a message on Facebook click here for our FB page and one of our friendly team can give you a call.

Instead of a complicated rent-to-own or rent-to-buy program where there could be a big buyout figure at the end of the term, we have a very special RentPlus program!

You will not own the product at the end of the lease, however you can own it by buying it off us. You may be able to make us an offer to purchase the product from as little as $1.

An end of lease statement will be sent to you no later than 90 days from the end of the agreement where we can negotiate what will happen with the product. It’s that simple! No catches!

Once we have received your application form and documents, approval normally takes around 4 hours.

You can apply for as many items that you like, however, Head Office may not be able to approve you for everything at the start. We will do our best to approve you for as much as we can within responsible lending guidelines.

We are always happy to help! You can call us on 1300 339 415, send us a contact form by clicking Contact Form or send us a message on Facebook click here for our FB page and one of our friendly team can give you a call.

So your application has been approved YAY! Our friendly team will call you then send you some documents for signing. As soon as you get these signed, we can set up payments for you and get your item ordered and on it’s way.

Head office sometimes does credit checks, but the most important thing is to be upfront about any defaults as we have lots of clients who have defaults and even bankruptcies. Head Office are usually very understanding, and they look at the whole picture.

We just need a few documents from you so we can process your application! A copy of your recent Bank Statements (you can submit these online) and 2 documents with your name and address, (you can submit your Centrelink Income Statement online) or take a picture of a Bill, Drivers Licence, Tenancy, etc.

You will need:
1. Photo identification (a drivers licence, passport or 18+ card)
2. Residential, Landlord or Real Estate Agent details
3. Your Income details or government benefit information.
4. Last 3 months bank statement
5. 2 recent bills (Phone, Electricity, Gas)

As part of the application process, we require two personal references in order to verify the details you have given us.

We will ask you for some documents so we can process your application. Your bank statement, Centrelink Income Statement and Payslip can help us confirm this 

We need a copy of your bank statement so that we can confirm the details you supply us on your application form. We have to follow responsible lending guidelines to approve you for your item.

You can easily submit your bank statement online (we will email you a link and direct you to this when you submit your applications) OR you can simply email us your most recent statement.

Most importantly we need to make sure that renting an item is affordable for you, we have to do this within the guidelines of Australian Legislation that is put in place to protect you. If you would like any further information please contact our friendly customer service team.

Yes, the person whose name is on the application will need to be home to show their identification, sign any documentation required and accept delivery of the products.

Delivery is INCLUDED for all of our customers.

You can request pick up when you application is approved. If pick up is available from our supplier, we will always try to arrange this for you! You may not be able to pick up if our supplier doesn’t allow it OR if the item is out of stock at your local store. We do not allow pick up for oversized items such as large TV’s, Oversized Furniture, etc as we want to make sure the item gets to your house safely without any damage.

What happens if my delivery is damaged?

If your delivery is damaged let us know straight away and we will contact the supplier to get this sorted out for you. You can call us on 1300 339 415, send us a contact form by clicking Contact Form or send us a message on Facebook click here for our FB page and one of our friendly team can give you a call.

We can accept payments by:

• Direct Debit – we will send you a form
• Centrepay – the easy way to pay your bills and expenses. Centrepay is a voluntary bill-paying service that is free for Centrelink customers. Use Centrepay to arrange regular Deductions from your Centrelink payment. You can start or change a Deduction at any time. The quickest way to do it is through your Centrelink account online however we can also send you a deduction form for signing online
• Payments directly from your employer. Payments are made on a weekly, fortnightly or monthly basis – whenever you get paid 

Centrepay is an easy way to pay your bills and expenses. It is a voluntary bill-paying service which is free for Centrelink customers. Use Centrepay to arrange regular deductions from your Centrelink payment. You can start or change a deduction at any time. The quickest and easiest way to do it is through your Centrelink account online.

If you are experiencing financial hardship please get in contact with us so we can assist you further.  Please also read our financial hardship policy. You can also get free assistance from registered financial counsellors through the National Debt Helpline by calling 1800 007 007 or visiting the National Debt Helpline website https://ndh.org.au/

We understand that from time to time you may need to miss a payment so give us a call so we can tailor a payment arrangement for you.

At this stage we don’t offer insurance on accidental or willful damage of products, however your own home insurance provider may provide cover – contact them to find out more!

One of the many benefits of renting with Direct Appliance Rentals is that if your product breaks down during your rental period, it is covered under manufacturers’ warranty for a minimum of 12 months.

Cover varies between products so please read the warranty guidelines included with your product. If you have any warranty issues at all, it’s important to give us a call as soon as possible and we will help you out.

If the item you are renting has been lost or stolen please get in contact with us as soon as possible, as well as contacting the police immediately to report the stolen item. We may request a copy of the police report for our records.

We will send you a Contract Completion Notice within 10 days of finishing the contract. You may be able to make us an offer to purchase the product from as little as $1.

An end of lease statement will be sent to you within 90 days from the end of your contract where we can negotiate with you what happens with the product.

The options will be:

1. Continue to rent on a monthly basis, or
2. Return the goods and walk away, or
3. We are willing to negotiate the sale of the goods to you. You may be able to make us an offer to purchase the product from as little as $1.

Yes, you can. You can pay off the goods sooner than 12 or 24 months by contacting us to organise deposit of a lump sum – there are no penalties for paying out your term early.

Contact us and we can advise you of the payout amount (this amount is usually less than if you go to full term on your contract).

Contact us via our Contact Form (or call 1300 339 415)and we can advise you of the cancellation costs and how to return the item to our regional warehouse.

We love to hear from our customers! You can click Contact Form to complete a contact form or send us an email anytime.

If you would like to make a complaint you can call, email us or write us a letter to advise of your complaint using the below details:

Phone: 1300 339 415

Email:  complaints@directrentals.com.au

Address: PO BOX 1139 SALE, VIC 3850

You can download our Internal Dispute Resolution (IDR) Policy here.

Once your complaint has been received it will be passed onto our friendly resolutions team to get in contact with you to discuss and resolve your complaint.

If you are not happy with the resolution that has been provided, you can contact AFCA ,the Australian Financial Complaints Authority via phone: 1800 931 678 or visit the Australian Financial Complaints Authority website https://www.afca.org.au/.