If you’re a new visitor and on the fence about renting with us, we are delighted to present you with our past customers’ testimonials.
Our vision is to help people move forward in their lives no matter what their previous circumstances are. We are dedicated to providing excellent service that is friendly and reliable. We’ll go an extra mile for you.
But don’t take our word for it – here’s what others have said:
“I absolutely love this company”
I absolutely love this company. I am a long term customer who has also experienced friendly, fast service and delivery. Even when I was hoping for a certain piece of furniture they went above and beyond to get that product for me. I highly recommend this business and the lovely staff at Cranbourne.
“you guys go above and beyond with customer service”
I rented my son an Ipad to replace his Ipad mini (that he treated like a baby for 5 years, then someone moved his bag and stood on it crushing the screen into 10000000000000000 pieces, absolute devastation for a 12 year old and my bank account so I thought) until I applied for a rental through you guys.
The convenience to be able to see a smile on his face and not have to go without other things was a blessing… with a manageable payment plan for 12 months and to be picked up the next day after I applied.. I was contacted every step of the way via phone and email to make sure I was looked after…
You guys go above and beyond with customer service, which is something other places have been missing for far too long.. Thank you so much for everything. The Ipad is amazing, no problems what so ever and is exactly what is described. I will definitely be getting myself something when this contract is over.
“extremely accommodating to people and their needs”
I’d just like to say that direct appliance rentals are simply amazing. I signed up to get a 55″ 4K tv and it was delivered within 3 days of signing up, on a weekend!
I was over the moon with the entire experience. They are extremely accommodating to people and their needs and their prices are the best I’ve found with these kinds of companies.
I enjoyed the experience that much, 3 months after I paid the contract, when my finances were good again I signed up again and so far everything is perfect, just like the first time. I’m blown away with their personalised service, prices and quality products. I’ve tried multiple other rent to buy companies and they’re nothing compared to DAR.
I will absolutely be getting anything I need thru them. They truly are an awesome company that strives to do what they can for whoever contacts them! I’m beyond pleased with my experience and have been and will continue to recommend them to all my friends and family.
“appreciate the extra length you all went to help me qualify”
Hi guys, I’m just writing to say a HUGE thank you – particularly to Tegan, Nisa, Samantha and Christina – for your help with my application last week. It has been so much easier to work with my new iPad Pro and I really appreciate the extra length you all went to help me qualify for it 🙂
Anyway, thanks, guys and have a wonderful week!
“lost for words”
Thank you so much Head Office of Direct Rentals for the TV for my daughter. We are fully wrapped. Lost for words how appreciative we both are for your help.
“high level of customer service”
Thanks for all your help. The one on one that you have given me right from the moment I applied to the moment my laptop arrived is outstanding, you really are a credit to Direct Appliance Rentals and would not hesitate for a second to pass your details on with high recommendations.
I have previously dealt with other rental agencies and have never received the high level of customer service you have provided.
New South Wales
“easy and pleasing doing business with DAR”
I also wanted to let you know how easy and pleasing doing business with DAR is. As a person with a physical disability getting rental approval can be frustrating and humiliating. I’m pretty sure that I will continue to do business with you as long as your company exists.
Pass the platitudes along to all involved.
“stoked with the quality of service and compassion”
I received my new iPad this afternoon and would like to say a very big thank you to you all without your kindness I would really be stuck in a bind.
I am completely stoked with the quality of service and compassion you all shared.
All the best
“so proud to be a customer of yours”
To everyone at Direct Appliance Rentals, I would like to say a HUGE thank you especially to Michelle. I received my hi-fi this afternoon, I haven’t set it up but it looks fantastic, I am so proud to be a customer of yours.
Thank you again!!
A very happy Bradley Byrnes 🙂
“caring about our household needs regardless of our situation”
Thanks very much for all your help. Received the fridge & washing machine this afternoon & am so happy with them.
Excellent & prompt service from you & your team, we didn’t expect to receive them so quickly. You will be highly recommended by us to many of our friends & families. Thank you as well for your kindness & caring about our household needs regardless of our situation.
Lauren B & Christopher Q
“the price is much lower than competitors”
The service was great, emails were replied to nearly instantly, the application went through extremely quickly and delivery was the next day.
The price is much lower than competitors and I shopped around a lot before finding direct appliance rentals!
We have had our 50″ TV for less than a week and have already started recommending friends to the rent buy system – overall extremely happy and looking on the website to upgrade other appliances!
“love that it’s only over 12 months”
I would definitely refer Direct Appliance Rentals to my friends and family as so far this is the only company which you actually own the product outright without having to pay anything extra at the end of the contract, plus I love that it’s only over 12 months.
Thanks for all your wonderful help,
“can’t believe how easy the process was”
I am so happy with my computer. I can’t believe how easy the process was and how quickly the computer was delivered. You were so helpful with all my questions.
The fact that you help people in my situation is astounding. And I have already passed on your info on to about 5 friends and will continue to do so.
I don’t know how I managed with my old computer as this one is so much better – been showing it off to everyone. I will definitely be keeping you in mind for future purchases as well.
“caring supportive and very responsive to my needs”
I found Karina extremely helpful, caring supportive and very responsive to my needs and carefully explained the process to me which was very important as I had not done this before. I would and have recommended Direct Appliance Rentals to my friends in similar circumstances.
“DAR customers can own the very item they have been renting”
Thanks for your efficient, friendly service! I love my laptop! Before choosing Direct Appliance Rentals, I looked into the deals offered by two other companies.
Other hire/buy companies expect their customers to pay out their contract, and then return the hired item in exchange for a different item of ‘similar’ age and specifications – but not necessarily the same condition. Those deals seemed like a rip-off to me – there’s no way I’d be happy with that.
Direct Appliance Rentals offer a service that is more fair to their customers. Once the hire contract is finished, DAR customers can own the very item they have been renting, using and taking good care of for the term of the contract – rather than having their prized item taken away and replaced with another item in goodness knows what kind of condition.
I’m already thinking about what I might lease/buy from you next year once I have completed the hire/buy on the laptop!
“you made the whole process effortless”
Thank you so very much for all your help in my recent rental. It was so easy and you made the whole process effortless. I will certainly be dealing with you again and will recommend you to everyone. This is certainly the way to go.
“fantastic that it could all be done by email”
I love my new dryer, it is efficient, quiet and just fantastic. My appliance was delivered the same day my signed contract was received by you, which was great and even the delivery guy was very helpful and nice.
I have told all my friends about Direct Appliance Rentals and several of them will be using the company very soon.
I thought it was fantastic that it could all be done by email as I work full time and never have the time to personally go to a store or business to sign contract etc and found this an innovative idea that I have not come across with other companies I have had dealings with.
All in all my experience with Direct Appliance Rentals has been a very positive one.
“very helpful and easy to deal with”
I have found Direct Appliance Rentals to be very helpful and easy to deal with. I would easily recommend direct appliance’s to friends and family and I would have no problem with using direct appliances again.
St Albans, Vic
“all bloody fantastic, fast turnaround in getting approval”
Just a quick reply to your services and help you provided with my laptop rental, all bloody fantastic, fast turnaround in getting approval.
For me, I would def use u again, and would recommend to my friends and family. Very professional and polite in her phone manner…thanks so much again.
“have recommended you to a number of my friends and family”
I just wanted to say thank you for your help in my application to rent a laptop from you.
It arrived yesterday evening. Thank you for making it such an easy process. I have recommended you to a number of my friends and family.
Thank you again.
Wentworth Falls, NSW
“easier rental form to sign without asking for so many references”
Yes, I would use direct appliances again because unlike other rental businesses, I was able to speak with a person straight away and didn’t get knocked back…. and you also have an easier rental form to sign without asking for so many references…
Thank you so much for your help and I hope to use you again in the future…
“went beyond the call of duty”
I would highly recommend Direct Appliance Rentals. Karina went beyond the “call of duty” assisting me with my computer needs. Karina was easy to contact and kept me updated with the progression of my application.
I wish I had of found Direct Appliance Rentals a long time ago and will definitely be renting from them in the future.
“means more to our family as we have had to watch our pennies”
Thank you very much for giving my son the opportunity to access your service, with an up to date notebook that helps further his education, it means more to our family as we have had to watch our pennies, this gave a single mother like myself to provide and assist my child to ease his mind considering he is now in year 12.
Eline T and Boys
“Prompt, friendly and efficient”
I am so very pleased with the service I have received from Karina.
I am so grateful she could help me get my new 42″ LCD TV. Prompt, friendly and efficient service. I wouldn’t recommend any other company other than Direct Appliance Rentals.
Just wanting to thank you very much for all the trouble :P.
Got my laptop today and I love it so again thank you
“treats you as a person, not just a number”
I would like to recommend Direct Appliance Rentals without a moment’s hesitation. Karina is a lovely lady who treats you as a person, not just a number. I don’t have a great record on the finance side of things but that was never an issue with the funds going straight out of my pension.
I have recommended Direct Appliance Rentals to a lot of friends and I strongly recommend them to you. The whole process took a couple of days and the products are of supreme quality.
“helpful, friendly, enthusiastic manner”
I would just like to say thanks so much for being so persistent and trying to contact me, and for your enthusiastic manner! I have spoken to you in the past on the phone and found you very helpful and friendly! The reason I never got back to you was that we had a few family dramas and in the end, I ended up getting a washing machine.
I do feel bad that I never got back to you to let you know and would just like to thank you for all your efforts.
“love the personal service that you don’t get from other companies”
I have used Direct Appliance Rentals a few times now and have found the service fantastic. Karina has been fast in responding to any questions or support I have needed. I love the personal service that you don’t get from other companies and I would recommend them to all my family and friends. I will definitely be using Direct Appliance Rentals again.
“pleased with your super fast service”
I was very happy and pleased with your super fast service……. I will definitely be renting through you again and I would definitely recommend you to friends and family.
Thanking you kindly
“the plans and pricing are much more reasonable”
Direct Appliance Rentals seemed committed to getting me the right washing machine at the right price. There was no fussing about, the only lag in the process was actually me forgetting to check my email to confirm which washing machine I wanted, a day later I was taking delivery of a beautiful new front loader washing machine, the process could not have been easier!
I believe Direct Appliance Rentals are one of a kind, the plans and pricing are much more reasonable than other rental companies, I pride myself in doing extensive research before committing to a rent-to-buy agreement, and these guys were definitely the best for me. I have already recommended them to some other friends of mine.
“very prompt and professional service”
I would like to thank you for the very prompt and professional service that I received from you and direct appliance rentals. I am very satisfied with the service and how quick and simple everything went through, you were very helpful and the support from you was very good.
I would like to add that I will be using the company in the near future as I will be looking into a new TV of some description as mine is on the way out. I would and will recommend this service to my friends. Once again thank you very much.
“wonderful to deal with”
Received the TV today, I Love it, thank you very much for your support and help with this I am very happy with my purchase. Once Again thanks again for all your help you’re wonderful to deal with.
“Karina – absolute angel sent from heaven”
I will definitely use your service again and recommend it to my so many friends at the church.
My kids are so looking forward to receiving their first computer at home. Karina, you have been an absolute angel sent from heaven. Yes, there are a lot of businesses who offer the same products, but it’s hard to find genuine friendly service like you have provided – and after I pay my computer, I will definitely be back for another goodie.
All the Best.
“recommend Direct Appliance Rentals 100%”
DAR helped me to get a fridge when I was in a tight spot. I would recommend Direct Appliance Rentals 100% to anyone that needs help. I would certainly use their services again.
“bought sight unseen, and it was exactly what I wanted”
Everyone was very responsive, professional and friendly during my purchase of my new fridge from the time that I purchased it to the delivery drivers, they were very extremely friendly and efficient.
The Fridge that I purchased was bought sight unseen, and it was exactly what I wanted. Karina reassured me that it was in immaculate condition and indeed it was. I would have no hesitation in re using direct appliances for my next purchase and also would be more than happy with recommending their services.
Ferntree Gully, Vic
“made me feel valued and important”
Since my very first contact with Karina, I found her to be not only helpful and efficient but to have a lovely manner that made me feel valued and important as a client.
I think this is an excellent service and would definitely recommend it to others and use it myself again if I needed to.
East Bentleigh, Vic
“our fridge died – new one delivered that very afternoon”
I just wanted to take the opportunity to Thank You so much for all your help in making sure we were able to get our new fridge.
I was surprised you actually even came to us and made everything so easy and run so smoothly. Our fridge died, you came out did the paperwork and we had our fridge delivered that very afternoon, not many stores could do that if any, so we will definitely be back again for our next purchase.
Michelle & Shane M
“extremely helpful, friendly, supportive and trustworthy”
Would like to take this opportunity to comment on the quality of service received from Karina Wolfin (Direct Appliance Rentals). From the first contact to last, I found Karina to be extremely helpful, friendly, supportive and trustworthy.
I received my goods in a timely manner and I am extremely happy with the service and product. I would not hesitate in using Direct Appliance Rentals again or in recommending them to others. I can not fault Direct Appliance Rentals in any way.
Thank you, Karina, for all your assistance and help in supplying me with a quality product.
“kept up to date and informed well”
I’d like to say a few words of gratitude to Direct Appliance Rentals. As a disabled pensioner, no other company would loan to me. I found Karina very easy and friendly to talk to, the lcd tv i received was exactly as I ordered, I was kept up to date and informed well with all information I requested.
As a very happy client i will have no hesitation to recommend DAR to anyone.
Wantirna South, Vic
“like the fact that we will own the product in 12mths”
Thank you very much for supplying my family and I with a Frontloader washing machine it has been great.
The rent to buy process has been very helpful to me as I was not able to purchase a washing machine in full so close to Christmas time.
I like the fact that we will own the product in 12mths and not have to pay anything else at the end of this period, and that weekly payments are affordable. Your service was very efficient, we would definitely continue to use your service again, and also recommend your service to friends and family.
“made me feel very relaxed and assured”
I found the service provided was of a high quality and also made me feel relaxed about the whole thing. I thought the range of stock could stand improving however what i was after was very available.
The assistance I received during the process was over and above the call and made me feel very relaxed and assured I had definitely called the correct people to handle my business.
Wyndham Vale, Vic
“most friendly manner which puts you at ease”
I found Karina pleasant and professional to deal with every step of the way, answering questions very quickly and making sure I had the facts and information needed to complete my application. She has the most friendly manner which puts you at ease, and even though I have a credit impaired past through illness I found this too was easily accommodated.
I would – and have! – recommended Direct Appliance Rentals to others, and would most definitely use them again for the friendly service and great point of contact they have in Karina!! Well done!!!
“treated me personally not just as another client”
I have already recommended you to several of my friends as I found dealing with you absolutely fantastic. I am so in love with my new fridge. You treated me personally not just as another client which I found fantastic.
Even after 50 million phone calls from me you still didn’t get short or sharp or rude with me which I have found other companies do. I will definitely be using your service again.
“very knowledgeable in all their product lines”
I am writing to the team at Direct Appliance Rentals to know how excited I have been being a customer of theirs. They have been very helpful I have found them very easy to deal with they are very knowledgeable in all their product lines and services and I will be continuing to fully endorse and refer recommend to all friends colleges and others.
Berkeley, New South Wales
“to be able to do it all through the net has made it easy and quick”
Just a note to say thanks for being helpful and very quick with our new tv it is great, you are definitely a one of a kind business, not many helpful business out there these days and to be able to do it all through the net has made it easy and quick, we will most definitely be referring you to all of our friends and we will be using your service again shortly for a new computer once again thanks.
The Barsdell family
“delivered and installed over a public holiday weekend”
I would like to take the time to thank Karina for making my application for a washing machine very easy. I had my washing machine within two days delivered and installed and this was over a public holiday weekend. I fully recommend this company and would use them again if needed, Payments were made to suit my budget and the support from Karina was terrific. Satisfied Customer.
Altona Meadows, Victoria
“will certainly be letting everyone know how supportive DAR have been”
Thank you for everything. You have been great. I love the new laptop it’s fantastic I will certainly be letting everyone know how supportive Direct Appliance Rentals have been.
“saying thank you doesn’t seem enough”
I would never hesitate to recommend Direct Appliance Rentals to anyone, which I have already done so. The service I received was very pleasing and I will certainly be using Direct Appliance Rentals again in the future.
You have made me a very happy person and saying thank you doesn’t seem enough for what you have done for me.
“Karina was a joy to talk to”
My experience with you & your company has been great.
Found doing business with Direct Appliance Rentals – Professional, very friendly, helpful ” above all Karina was a joy to talk to ” a pleasure to meet.
I would definitely recommend your business to friends… & would consider using you again.
“very helpful and a pleasure to deal with”
Thank you for all you help with my purchases. Your service was excellent and you were indeed very helpful and a pleasure to deal with and I certainly would not hesitate to use your services again and would highly recommend it to others.
Thank you again for your assistance and support with my purchase.
South Melbourne, Victoria
” follow-up and follow-through is superb”
We just had the most enjoyable experience with Direct Appliance Rentals, due in large part to the interaction we had with Karina who was most responsive, helpful, trustworthy, friendly, supportive and reliable. Karina’s warmth and personality put us immediately at ease in what is too often a stressful situation. Her follow-up and follow-through is superb… she kept us informed at all times as to the disposition of our application and by effectively using eMail conducted these matters in an unobtrusive manner.
We have already recommended Direct Appliance Rentals to our friends and colleagues with a caveat to ask for Karina. Obviously, we would use the services of Direct Appliance Rentals again should the need arise. Sincere regards,
Geoff and Joanne H
“a way for anyone on Centrelink benefits to still get things too”
Hi Karina, I would first like to thank you for all your help with getting me my laptop. I so love it and I wouldn’t have been able to get it if I didn’t have your help. You are so friendly and made me feel so comfortable in telling you what I needed. It was nice to have you over to my home.
I would also use the service again anytime and I would recommend it to anyone. It is a way for anyone on Centrelink benefits to still get things too and just pay them off. I’m very happy I found it.
“affordable and easy payments”
I don’t think there would be anything that I would change in dealing with direct appliance rentals. Of course, l have already told all my friends about the great television we got and how affordable and easy the payments are. And we would most definitely use your services again.
Dennis and Leeanne
“so very helpful”
We received the 42″ HiSense LCD today and it was beautiful. I and my family would like to thank you for helping us to have this LCD.
You are so very helpful…more power to your company and I will recommend to all my friends.
Altona Meadows, Victoria
“very quick to reply to questions”
Karina is very helpful easy to talk to and very quick to reply to questions and product information. I have already recommended Direct Appliance Rentals to a friend who also is one of those people who could benefit from purchasing your products.
Karina is a lovely and friendly salesperson who is easy to talk with and I would be doing business with again.
Noble Park North, Victoria
“we could not have bought it without your help”
Just a quick thank you for providing us pensioners with a 42″ Hisense lcd tv, we could not have bought it without your help, credit is not generally available to pensioners, as we have found, you have been helpful & courteous with your dealings with us, thank you again, Kind regards,
Adrian & Editha F
“service is EXCELLENT”
Thanks for all your help Michelle.
Your service is EXCELLENT! and I will definitely be using your company should I need to rent again.
“treated us with utmost respect and courtesy”
Thank you and your wonderful team for everything! You all treated us with the utmost respect and courtesy, you are assets to Direct Appliance Rentals. We look forward to receiving our furniture and look forward to doing business with you again in the future.
Jules & Pete T.